Euca like all unique products raises a host of questions. Find answers to frequently asked questions here.

If you have a question about Euca or a product and the answer is not here, please send us an email.
All questions that are not here, that are asked via our contact page, will be added to our FAQ’s for future reference.

the word 'questions' surrounded by many question marks

Q. How much does shipping cost?

A. Free Delivery on all orders $70 and over Australia Wide. Any orders below $70 will incur a Small Freight & Handling charge.

We have also added our NEW “Euca On Line info Group” . where we email “Product updates & specials” about once or twice a month. Once you sign up we will send you a 10% off your next order Discount Code.

Q. Can I have my order sent to work / home / another address?

A. Yes, you can stipulate the deliver address in checkout to any location you need. We prefer not to deliver to a PO BOX as that can cause some freight issues .

Q. Who is Proud Products Pty Ltd and how are they related to Euca?

A. See all the info about Proud Products on our “About” page . we detail the evolution of the business since the early 1900’s to how the brands like Euca came to be and is what our business is today.

Q. Can I order larger sizes not shown in the BUY NOW?

A. Yes we have started to add 20kg and 20lt versions of our best sellers, but if you don’t see a larger size of a product you want, let us know by email (contact) and we can get that for you.

please tell us, otherwise we won’t know.

Q. Can I set up a Trade Account?

A. Yes, The main purpose of the Euca On Line is to show case the whole range of Euca to the general public, which we can’t currently via our usual distributors. That said, if you are a small independent supermarket out past back of Bourke and you don’t want the hassle to go through normal channels and are happy to pay up front via card or PayPal then please contact us here.  we have Wholesale available on the website … hidden from the retail . You must join and pass some checks before becoming a wholesale customer.

Q. Am I dealing directly with the factory?

A. Yes, we supply orders via our Sydney Based Logistics or direct for the factory in Altona Melbourne.  Over time we intend to send all orders direct from the factory in Altona so we can add a more personal touch.

 

Q. What is really in Euca?

A. If you are referring to Euca Laundry, then we recommend you visit our “Know the Facts” page. If you are referring to any other Euca product, please see the information available on each item when shopping or alternatively contact us with the specific question you have.

Q. Is Euca safe for my children?

A. Euca has been made without all the fillers and excessive sodium others use, plus our Organic Castile soap and Liquid Soft wash are Pure soap based products. See our “Know the Facts” page – Or contact uswith any specific question you have.

Q. Is Smell Expell able to remove pet odours?

A. Personally we are all pet crazy here at Euca so we have all tested Smell Expell

in our own homes, and love it. Yes, it works a treat.

Q. What can I use your new Euca Universal cleaner polisher on?

A. What cant you use it on is more easier to answer. To let you know, we have used Universal on; Silver, stainless, stone benches, brass, chrome, black glass cook tops, oven racks, shower glass, basins, tiles walls, laminated cupboards, painted walls, doors, plastic trays and toys, taps, fridges, kettles, toasters… tell us your Universal new clean item and we will give you a FREE gift on next order.