Hi it's us ...
Euca like all unique products raises a host of questions. Find answers to frequently asked questions here.
If you have a question about Euca or a product and the answer is not here, please send us an email.
All questions that are not here, that are asked via our contact page, will be added to our FAQ’s for future reference.
Q. Can I have my order sent to work / home / another address?
A. Yes, you can stipulate the delivery address in checkout to any location you need. You can also send to a PO Box, Just add 'PO box' and the number into the address field and include the suburb and postcode as normal.
Q. Is Euca safe for my children?
A. Euca has been made without all the fillers and excessive sodium others use, plus our Organic Castile soap and Liquid Soft wash are Pure soap based products. See our “Know the Facts” page – Or contact uswith any specific question you have.
Q. How to clean your washing machine on first use?
A. Upon first use, you may notice that there is a residue visible on your clothes. This isn’t a Euca residue, but rather a residue of our Euca product cleaning the inside of your machine. We recommend that you run your machine on empty when first using Euca. Use roughly 40g of the product and on the longest cycle. Be sure to check the filter as well before doing this as it may have a large build up and will need some manual cleaning to achieve a thorough result.
Scan or click the QR code below to download or view more information.
Scan or click the QR code below to download or view more information.
Q. How to clean your dishwasher on first use?
A. Upon first use, you may notice that there is a residue visible on your dishes. This isn’t a Euca residue, but rather a residue of our Euca product cleaning the inside of your machine. We recommend that you run your machine on empty when first using Euca. Use roughly 40g of the product and on the longest cycle. Be sure to check the filter as well before doing this as it may have a large build up and will need some manual cleaning to achieve a thorough result.
Scan or click the QR code below to download or view more information.
Scan or click the QR code below to download or view more information.
Q. Why am I seeing some residual Euca powder in my front loader dispensing drawer?
Euca’s blend has remained unchanged for over 40 years, with no fillers at all used. One aspect of the use of fillers is to help disperse the laundry powder when subjected to a water spray, such as happens in the drawer of a front loader. New front loaders, to gain a high eco rating, or to be termed high efficiency, have less pressure & volume than previous models in the dispensing drawer. This change has resulted in us being aware that at times you may see remnants of powder left behind in your drawer that have not been pushed out into the wash. Euca’s chemists have experimented with changes to remove this concern, but sadly it would result in us having to add salts and / or enzymes (fillers and replacement active raw materials) which we have decided we won’t do, as our loyal customer base relies on Euca not having additives that may upset any skin or bronchial allergies. Based on this, we recommend if you are seeing traces of this happening, to pre-mix Euca with some water to make a slurry in the drawer and, or, sprinkle the powder directly onto the washing that has been inserted into the tub of the machine. The team at Euca hopes you understand and can appreciate we are looking at numerous options to resolve this, but at present we feel it best to leave the formula unchanged until we can be 100% certain any change will have the same result in cleaning and protection for you and the environment. Feel free to let us know your thoughts on this, or anything else you would like to ask in regards to Euca and cleaning in your home, we are always happy to help. Email us at [email protected]
Q. Who is Euca Products Pty Ltd and how are they related to Euca?
A. See all the info about Euca Products on our “About” page . we detail the evolution of the business since the early 1900’s to how the brands like Euca came to be and is what our business is today.
Q. Do any Euca products contain Parabens?
A. Euca does not use Parabens in any of our products and we do not hold Parabens in the factory either.
Q. How much Euca should I use?
Dishwashing powder Just add half a cap (20gm) or one 20g scoop full to your machine’s powder detergent dispenser (or to the bottom of the machine is no dispenser) and select the desired cleaning cycle. Laundry Soaker For best results add half a cap (20gms) of Laundry Soaker to 1 bucket (approx 9L) of water and leave clothes/nappies to soak overnight. As a Laundry Booster: add a quarter of a cap (10gms) to your normal wash. As a Pre-Wash Stain Remover: Dilute one teaspoon into a 500ml spray bottle of water and saturate the stain with solution prior to washing clothes. Note: One cap = 40gms Laundry Powder Front Loader: Approx half a scoop (20gms) Top Loader: Approx one scoop (40gms) Hand Wash: Approx half a scoop (20gms) mixed with warm water before immersing garment. Note: One Scoop = 40gms We supply 20gram scoops for Dishwashing Powder here. We supply 20gram scoops for small sized Laundry Powders here. We supply 40gram scoops for larger sized laundry powders here. The 2kg bottle we recommend the use of the cap as its measure.
Q. Can I set up a Trade Account?
A. Yes, The main purpose of the Euca On Line is to show case the whole range of Euca to the general public, which we can’t currently via our usual distributors. That said, if you are a small independent supermarket out past back of Bourke and you don’t want the hassle to go through normal channels and are happy to pay up front via card or PayPal then please contact us here . we have Wholesale available on the website … hidden from the retail . You must join and pass some checks before becoming a wholesale customer.
Q. Am I dealing directly with the factory?
A. Yes, we supply orders directly from our factory in Altona, Melbourne. Every order is packed personally by our team in Alona, then shipped directly.
Q. What is really in Euca?
A. If you are referring to Euca Laundry, then we recommend you visit our “Know the Facts ” page. If you are referring to any other Euca product, please see the information available on each item when shopping or alternatively contact us with the specific question you have.
Q. How much does freight/shipping cost?
A. Euca now has “Live” freight. Meaning the freight cost is calculated based on your location, order size and weight. You are now ordering direct from our shipping platform we use called “Shippit”. The benefit is the new live freight now allows customers who wanted to try / trial Euca in smaller sizes to be able to easily order with minimal accurate delivery costs. NOTE - We Recommend, if you previously ordered in “BULK” ( as in several heavy products in one order ), to now order these separately, or break down the order into a couple of orders. This is due to live freight looks at the “Total” volume , weight , size, and location. An example is 3 bulk items ordered to Gawler SA in one order = $97 in freight. But ordered individually as 3 separate orders they totalled $42 in freight ($14 each) . We are here to work with customers , so if you cannot get your order to work for you feel free to email – [email protected] and we will do what we can to get the best transport to you.
Q. What can I use your new Euca Universal cleaner polisher on?
A. What cant you use it on is more easier to answer. To let you know, we have used Universal on; Silver, stainless, stone benches, brass, chrome, black glass cook tops, oven racks, shower glass, basins, tiles walls, laminated cupboards, painted walls, doors, plastic trays and toys, taps, fridges, kettles, toasters… tell us your Universal new clean item and we will give you a FREE gift on next order.
Q. Is Smell Expell able to remove pet odours?
A. Personally we are all pet crazy here at Euca so we have all tested Smell Expell
in our own homes, and love it. Yes, it works a treat.
Q. Does the Euca Laundry Liquid have the same cleaning power as the Euca Laundry Powder?
A. We do get asked this question quite often.
Please see below the comparison information between Euca laundry powder and liquid.
Comparison
Oddly the liquid was developed way back when Dynamo was first launched, and customers started to use a liquid more than a powder. The Beauty of the liquid was seen as it “dissolved” completely and clothes didn’t have a white powder residue. sadly the majors still add “extras” into liquid, which actually really means they don’t really dissolve.
Euca didn’t need to make a liquid as our powder does completely dissolve, but customer demand for a liquid made us make a Euca Concentrate liquid wash.
The main difference between our powder and Liquid is the Powder still has some phosphate (in good earth compatible quantities to make plants grow green) whereas the Liquid has none at all, so its green as well, but we know some country customers who prefer the Powder grey water to use over the liquid as the phosphate really does help plants. Other than that, both do the same job and have the same cleaning power.
Usage – recommended
Powder:
Front loaders 20 gram per wash – so a 10kg tub should last 500 washes
Top loaders 30 grams to 40 grams depending on soils in clothes , so about 330 washes
Liquid:
Front Loaders 20ml per wash – so again about 500 washes.
Top loaders is about one serve 30ml to 40ml or more depending on soils – so again about 330 washes.
We advertise 10 to 20 cents a wash … powder or liquid. But generally it is about 15 cents a wash.
Q. Does Euca contain Palm Oil?
A. Euca does not use palm oil in any of our products and all raw material is from suppliers that verify their products are not tested on animals, plus Euca does not test on animals either.
Q. Do any Euca products contain Parabens?
A. Euca does not use Parabens in any of our products and we do not hold Parabens in the factory either.
Q. Why is Euca TUFF now going to be called MULTI?
A. Based on customer feedback, we discovered that it was not quite understood what Euca TUFF could clean. So we’ve changed its name to Euca MULTI. It truely is the best multipurpose cleaner. From the shed, to garden to kitchen and bathroom – what doesn’t Multi clean?
Q. What are the Terms and Conditions for the Free Shipping Trial Promotion?
FREE SHIPPING OFFER:
- This offer is not eligible with any other promotions or specials.
- Can only be used ONCE per customer.
- Can only be redeemed on ONE product offered in the promotion.
- NOTE: You will NOT be able to purchase two or more products from this promotion and receive free shipping.
Q. How do I use the Bung Tool?
A. We have put together some easy to follow instructions. Follow the link below:
www.eucaonline.com.au/media/wysiwyg/document/Euca_How_To_Bung_Tool.pdf
www.eucaonline.com.au/media/wysiwyg/document/Euca_How_To_Bung_Tool.pdf
Q. Why don’t Euca use enzymes in our laundry and cleaning products
All Euca laundry detergents are safe on all fabrics - including delicates as Euca laundry powder and detergents do not contain enzymes. Why? Because enzymes attack organic materials - which means they may be good for dissolving fats and oils but not good when they attack your woolen, silk, or cashmere clothes, and all other natural fibres. Unfortunately, many of the other "big name supermarket brands" such as Dynamo, OMO 3 in 1, Biozet-Attack, Cold Power, True Earth, Simply Clean offer products that contain enzymes. So it's important to check the labels of products that you use, to avoid damaging your clothing. The simple solution - use Euca Laundry Powder or Liquid Detergent on all of your clothes.
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Q. Privacy and Storage and handling of data
www.eucaonline.com.au under Euca Products will comply with Euca Products Privacy Statement. Euca Products will not reveal your personal information and data to external or third-party organisations except for the purposes of fulfilling your order. Your use of the website and any dispute arising out of such use of the website is subject to the laws of the Australian Government as outlined in the Privacy Act 1988. Information Privacy Principles under the Privacy Act 1988 and further legislation is available at www.privacy.gov.au.
