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TERMS AND CONDITIONS

User Agreement

These terms and conditions apply to all purchases made from Proud Products Pty Ltd, also known as www.eucaonline.com.au

The term Proud Products Pty Ltd / www.eucaonline.com.au or “us” or “we” refers to the owner of the website. Our business registration number is ABN: 56 004 439 669. The term “you” refers to the user or viewer of the website. This Agreement applies to all our Wholesale/Retail customers.

Your Order

All orders placed through www.eucaonline.com.au under Proud Products Pty Ltd are subject to confirmation and acceptance by Proud Products Ptys Ltd. By placing an order online, you are making an offer to us to purchase the products you have selected for the price (including delivery and other charges) based on these Terms and Conditions. Proud Products Pty Ltd reserves the right to accept or reject any offer for any reason, including without limitation, an error in the price of the product description posted on this website, the unavailability of a product, or error in your order. At placement of the order, we will issue you with an order number for reference. We will confirm acceptance of your order when we send you an email confirming shipment of the products you have ordered. If we cannot process or accept your order after payment is made, we will contact you by phone or email. Each order is processed the following business day or once the payment has been cleared.

Free Shipping Offer

The FREE DELIVERY offer for orders over $100 (or over $200 for wholesale customers) does not include shipping to remote islands off of Australia (Tasmania itself is not included, but King Island etc are regarded as remote) plus any remote mainland locations with difficult access. We reserve the right to be able to add freight charges on any orders where the cost to send outweighs the margin allowed for freight.

Delivery Of Your Products

The delivery time can take up to 10 working days from the date your payment is received. Proud Products Pty Ltd will make every effort to deliver your products according to the estimated delivery time provided by us at checkout. The estimated delivery times are in business days (Monday through to Friday) excluding Public holidays. Although every effort is made to ship your order according to the estimated delivery times provided, this may change due to circumstances beyond our control. If your product(s) have not arrived after the estimated delivery time, please feel free to contact us. Proud Products Pty Ltd or its agent will deliver the product(s) you have ordered to the delivery address that you specify in your order. Any persons at the delivery address who receives the product will be presumed by Proud Products Pty Ltd to be authorised to receive the products. If there is no one at that delivery address to receive or pay for the order, Proud Products Pty Ltd may charge you additional delivery fees. Once the products have been delivered to you, you will own them, and it is your responsibility if they are lost or damaged.

Payment Methods and Processing

We offer payments using by not limited to Visa, American Express and Mastercard through secure online payment system powered by Stripe, After Pay and PayPal.

For each online order, you must pay the applicable price for the relevant goods confirmed by Proud Products Pty Ltd and the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Proud Products Pty Ltd is encoded and fully secured according to industry standard.

Refunds

Items that are purchased via this site may be refunded within 48 hours of delivery for any unopened product(s) only. All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address, and your product(s) did not arrive.

GST

All fees and charges identified in these terms and conditions and all prices for the products purchased on the www.eucaonline.com.au website under Proud Products Pty Ltd include GST, where applicable.

Products

All of our products are sent to you in good condition and is packaged correctly. We cannot guarantee the condition of the product on arrival.

Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You must contact Proud Products Pty Ltd as soon as possible when you feel your account has been compromised and we will respond accordingly. Proud Products Pty Ltd may suspend or cancel your account at any time without prior notice.

Images and Graphics

Proud Products Pty Ltd aims to include up to date images and/or graphics of all the products on our website. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the products carefully before using the goods.

Privacy

www.eucaonline.com.au under Proud Products Pty Ltd will comply with Proud Products Pty Ltd Privacy Statement. Proud Products Pty Ltd will not reveal your personal information to external or third-party organisations except for the purposes of fulfilling your order. Your use of the website and any dispute arising out of such use of the website is subject to the laws of the Australian Government as outlined in the Privacy Act 1988. Information Privacy Principles under the Privacy Act 1988 and further legislation is available at www.privacy.gov.au.

TOP
Google Rating
EUCA Online Cleaning Products & Detergents
EUCA Online Cleaning Products & Detergents
5.0
Roger Fortune
My best decision ever!
North QLD, 1 Oct 2021
I am thrilled with the Euca products knowing that every cleaning product that I buy has integrity in the making, honest disclosure and transparency regarding ingredients and genuine pride in a truly Ozzie grown company that has had to compete with the giants on the market and their covert practices. The cleaning results of the laundry products are second to none. I have a family member with a sensitivity to allergens in products that are on the shelf in our supermarkets. Euca products have not only solved this problem; they are economically more viable for families.
Roger Fortune
Roger Fortune
10 months ago
Fantastic products, fantastic people, fantastic service, what more do you need? We love the Laundry Liquid and so does our grounds that have gone from straw to grass in weeks after we diverted the washing machine outlet. The dishwasher has never looked so clean after switching to the Peppermint Dishwash Powder. Highly recommend this company where it appears to me that quality still wins out over profit, a rare commodity in today's world. Bravo!
Ronnie Halligan
Ronnie Halligan
11 months ago
We have been using the washing liquid and Powder for years this product is the best one for super sensitive skin. The product lasts for ages and smells clean and fresh. We have just started using the dishwashing liquid and impressed with the performance, we hardly use any and still get a sink full of bubbles everything comes out sparkly and smells clean and fresh.This is a great Australian product and we now have our grown up children also buying it . We buy direct from Euca .
shane borham
shane borham
11 months ago
Fantastic cleaners; we have been using for 2mths now and love the products so much we have extended our range. From the kitchen to the bathroom to the laundry we are now covered and couldn't be happier with the quality & Aussie made which is the icing on the cake.
Errol Mapham
Errol Mapham
a year ago
I have been using EUCA Laundry powder for some time now and bulk purchase. I am the distribution point for my family who also use the product. I have recently started using the Automatic dishwashing machine powder. We have found all EUCA products perform as promised and are economical to use. They are an Australian owned company who manufacture excellent products in Australia so lets all get behind them and support jobs in Australia.
Nicole Oates
Nicole Oates
a year ago
Have been using the laundry detergent for years after being given a sample at a hardware store. We were travelling at the time and it was promoted as most environmentally friendly. So happy to discover I can buy direct now and cut out middle man. Now trying pet shampoo and dishwasher powder. Awesome Australian company with a amazing products.
Mary Marshall
Mary Marshall
a year ago
Absolutely love the laundry soaker. I use it in every wash and find that it’s safe for all colours and it helps to clean the clothes. As I have a hubby who tinkers in the shed everyday, I find that soaking his stained clothes in laundry soaker overnight, assists in removing those stains. Also, I find it’s excellent for soaking cleaning clothes overnight. All the stains come out. Impressed!
Sharon
Sharon
a year ago
Absolutely love this product. I am so happy I found it. It is the only more natural one that works.
CHRIS HUNT
CHRIS HUNT
a year ago
Just been trying the Eura Shield barrier cream and I can tell you it's the best I've used. ( long time user of Protecta and Jungle brolly) Amazing for oil and solvent protection and does offer a water resistant way better than the others. Kudos to you guys I will definitely be trying your other products.
Nicole Chladek
Nicole Chladek
a year ago
The washing laundry liquid is incredible cleans our clothes wonderfully in my front loader! I love that it comes in bulk which reduces our household waste and that the product is that little bit better for the environment compared to other off the shelf options! I have also tried the sample dishwasher powder and was very impressed that will be going on my next purchase!
Josh Bond
Josh Bond
a year ago
Fantastic product! Love it. Highly recommended
Anne McMillan
Anne McMillan
a year ago
We live in the country and have used Euca laundry powder for several years. Our washing machine water goes directly into a drainage channel. Frogs are thriving in this channel which I think is a testament to the absence of harmful chemicals in the laundry powder. Great product from an Australian company .
Anna Griffith
Anna Griffith
a year ago
Love the products that last and clean better than any I've used in years. I washed an old, rough towel in the Soft Wash (old cotton towel, was using it to polish my rough heels). Now dries my feet faster, but so soft, it doesn't polish my heels any more! Great on angora woollens that needed a spring bath - softer than ever! Also excellent on my mink blanket, doesn't mat the pile like previous wool washes I've used.
Charlie M
Charlie M
a year ago
I found Euca after searching for a more natural laundry product that was affordable, economical and kind to my sensitive skin. I absolutely love it!My 10kg bucket came with a sample sachet which I passed on to my cousin as she was interested in an alternative to big brand products. It took some convincing as she HATES the smell of eucalyptus... however after trying it I'm happy to report that she is now a full convert and has bought her own 10kg bucket. Her comment was along the lines of "Finally a product that leaves my clothes smelling like clean water and nothing else!"I will continue to share my praise of Euca to anyone who will listen. I can't wait to try some of the new products they are coming up with. Keep up the good work!
helen lawrence
helen lawrence
a year ago
Love these products. I use the washing detergent & softener. Also, dishwasher powder (peppermint ?) & the general cleaner. Will purchase other products & will re-order these ones!
Louise Paproth
Louise Paproth
a year ago
Love the Euca Laundry detergent.Clothes come out looking clean and fresh with a hint of eucalyptus but not over powering.Price is no more than you would pay for any other good brand.Great for allergy sufferers like myself.