These terms and conditions apply to all purchases made from Proud Products Pty Ltd, also known as www.eucaonline.com.au
The term Proud Products Pty Ltd / www.eucaonline.com.au or “us” or “we” refers to the owner of the website. Our business registration number is ABN: 56 004 439 669. The term “you” refers to the user or viewer of the website. This Agreement applies to all our Wholesale/Retail customers.
All orders placed through www.eucaonline.com.au under Proud Products Pty Ltd are subject to confirmation and acceptance by Proud Products Ptys Ltd. By placing an order online, you are making an offer to us to purchase the products you have selected for the price (including delivery and other charges) based on these Terms and Conditions. Proud Products Pty Ltd reserves the right to accept or reject any offer for any reason, including without limitation, an error in the price of the product description posted on this website, the unavailability of a product, or error in your order. At placement of the order, we will issue you with an order number for reference. We will confirm acceptance of your order when we send you an email confirming shipment of the products you have ordered. If we cannot process or accept your order after payment is made, we will contact you by phone or email. Each order is processed the following business day or once the payment has been cleared.
Free Shipping Offer
The FREE DELIVERY offer for orders over $100 (or over $200 for wholesale customers) does not include shipping to remote islands off of Australia (Tasmania itself is not included, but King Island etc are regarded as remote) plus any remote mainland locations with difficult access. Note: remote mainland locations and islands off the coast of Australia may incur extra freight charges based on location and difficulties getting to you. We reserve the right to be able to add freight charges on any orders where the cost to send outweighs the margin allowed for freight.
Delivery Of Your Products
The delivery time can take up to 10 working days from the date your payment is received. Proud Products Pty Ltd will make every effort to deliver your products according to the estimated delivery time provided by us at checkout. The estimated delivery times are in business days (Monday through to Friday) excluding Public holidays. Although every effort is made to ship your order according to the estimated delivery times provided, this may change due to circumstances beyond our control. If your product(s) have not arrived after the estimated delivery time, please feel free to contact us. Proud Products Pty Ltd or its agent will deliver the product(s) you have ordered to the delivery address that you specify in your order. Any persons at the delivery address who receives the product will be presumed by Proud Products Pty Ltd to be authorised to receive the products. If there is no one at that delivery address to receive or pay for the order, Proud Products Pty Ltd may charge you additional delivery fees. Once the products have been delivered to you, you will own them, and it is your responsibility if they are lost or damaged.
Payment Methods and Processing
We offer payments using by not limited to Visa, American Express and Mastercard through secure online payment system powered by Stripe, After Pay and PayPal.
For each online order, you must pay the applicable price for the relevant goods confirmed by Proud Products Pty Ltd and the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Proud Products Pty Ltd is encoded and fully secured according to industry standard.
Items that are purchased via this site may be refunded within 48 hours of delivery for any unopened product(s) only. All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address, and your product(s) did not arrive.
All fees and charges identified in these terms and conditions and all prices for the products purchased on the www.eucaonline.com.au website under Proud Products Pty Ltd include GST, where applicable.
All of our products are sent to you in good condition and is packaged correctly. We cannot guarantee the condition of the product on arrival.
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You must contact Proud Products Pty Ltd as soon as possible when you feel your account has been compromised and we will respond accordingly. Proud Products Pty Ltd may suspend or cancel your account at any time without prior notice.
Images and Graphics
Proud Products Pty Ltd aims to include up to date images and/or graphics of all the products on our website. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the products carefully before using the goods.
www.eucaonline.com.au under Proud Products Pty Ltd will comply with Proud Products Pty Ltd Privacy Statement. Proud Products Pty Ltd will not reveal your personal information to external or third-party organisations except for the purposes of fulfilling your order. Your use of the website and any dispute arising out of such use of the website is subject to the laws of the Australian Government as outlined in the Privacy Act 1988. Information Privacy Principles under the Privacy Act 1988 and further legislation is available at www.privacy.gov.au.